Below you will find a list of some of the most common problems and solutions that some of our readers have run across when editing party printables for the first time. Please look for your specific problem and try the solutions provided! Thanks!
Please note: We are always happy to answer questions but cannot provide technical support for your computer or software. We are after all graphic designers not computer techs. You will need to have working knowledge of your computer and at least some knowledge of the software needed for editing the printable files.
Google and Youtube are great resources for troubleshooting/learning how to work your software/computer.
I don't have Adobe Reader.. now what?
Download it. Our files will NOT work if you do not have it!
Error Code when attempting to open in Adobe Reader
The files are still zipped
Unsure how to unzip files on your computer? We do suggest doing a quick online search of your computer and software as each is different and we are only familiar with a few. As we are graphic designers and not computer experts! =)
Anti Virus is blocking the files:
This problems seems to be most common when customers are trying to open files on a work computer. If this is the case we do suggest waiting until on a personal computer as sometime even the solution below does not get past the anti-virus software or security that workplaces have installed.
Files were opened in another PDF editing software other than Adobe Reader before attempting to open in Adobe Reader:
HELP! My font is changing!
Were font files included in the files/folders?